"题目： improve your service, you need to make market surveys so as to know what your customers are thinking and demanding.
: In order that
; In order to
; So as to"
"题目： your customers what they need and more than they expect will lead customers to return to you.
: Giving
; Give
; Given"
"题目：Every business has its ups and downs, and so every person.
: is
; do
; does"
"题目：—Hello, David! I haven’t heard from you for a long time. How have you been recently?
—
: Not bad, thank you.
; Long time no see.
; That’s ok."
"题目：—Hi, Lily, what’s up with Mike? I heard the boss yelling at Mike earlier today.
—
: He was so scared.
; It’s said that Mike made a mistake and then tried to cover it up.
; It is better to tell someone to get it fixed."
"题目：—I bet that Mike wished you had told him that earlier.
—
: So be careful with our job.
; Well, Mike isn’t a fool, he won’t do that again.
; We should also find what the customers think."
"题目：I bet that Mike wished you him that earlier.
: had told
; have told
; told"
"题目：In this way you will stay in these changing times.
: competence
; competitive
; compete"
"题目：It is better to tell someone to get it .
: fix
; fixed
; fixing"
"题目：—Oh. But why didn’t he just own up and tell someone?
—
: So be careful with our job.
; You should have told him that earlier.
; He was too scared that he would be fired, I suppose."
"题目：The quality, specifications and prices are in our contract.
: clarity
; clarified
; clear"
"题目：The re-examination results indicate that one-third of the goods are not standard.
: within
; up to
; on"
"题目：We are entitled to cancel it if you fail to the contract.
: honor
; sign
; draw up "
"题目：We try our best to your requirement.
: get
; meet
; make"
"题目：—Your request for compensation made me surprised. What happened?
—
: It’s because of the quality.
; It’s true.
; There must be something wrong."
"二、听力理解：请听下面的对话，根据对话内容从A、B、C三个选项中选出一个最佳选项。
U5%20-%20Task%203.mp3
1. Why did David call John?{A; B; C}
A. He wanted to meet an old friend.
B. He wanted to ask for compensation.
C. He wanted to talk about a new contract.
2. What’s wrong with the goods which David has bought?{A; B; C}
A. They are not up to the standard.
B. They are not loaded on time.
C. They are not properly loaded.
3. How did David prove that the goods have quality problems?{A; B; C}
A. He had them re-examined.
B. He used them according to specifications.
C. He looked into the contract.
4. What can David do if the goods do not meet the requirements?{A; B; C}
A. Honor the contract.
B. Cancel the contract.
C. Load the goods.
5. How did John face this complaint?{A; B; C}
A. He denied ( 否认) this problem.
B. He didn’t want to give a reply.
C. He agreed to look into this problem seriously."
"二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。
It’s clear that success and failure are important and common topics. Every business has its ups and downs, and so does every person. In other words, sometimes we succeed and sometimes we fail. Another common way of saying this is “You win some and you lose some.” Nobody wins all the time, not even in the great success stories that we read or hear about.
Think of a successful entrepreneur. Now, do you think that person achieved great success on his first attempt? In 99% of cases, the answer is no. Every successful businessperson learned through failure. Now have a look at your favorite business news site. You’ll see that almost every story can be put into either the category of success or that of failure. Businesses either grow or shrink but they don’t remain the same.
1. Every person has his or her ups and downs.{T; F}
2. A common saying “You win some and you lose some” means that sometimes we succeed and sometimes we fail.{T; F}
3. 99% of successful businessmen achieved great success on their first try.{T; F}
4. Successful businessmen learn through failure.{T; F}
5. Businesses either shrink or remain the same.{T; F}"
"二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。
SUCCESS AND FAILURE
It’s clear that success and failure are important and common topics. Every business has its ups and downs, and so does every person. In other words, sometimes we succeed and sometimes we fail. Another common way of saying this is “You win some and you lose some.” Nobody wins all the time, not even in the great success stories that we read or hear about.
Think of a successful entrepreneur. Now, do you think that person achieved great success on their first attempt? In 99% of cases, the answer is no. Every successful businessperson learned through failure. Now have a look at your favorite business news site. You’ll see that almost every story can be put into either the category of success or that of failure. Businesses either grow or shrink but they don’t remain the same.
1. Every person has his or her ups and downs.{T; F}
2. A common saying “You win some and you lose some” means that sometimes we succeed and sometimes we fail.{T; F}
3. Ninety nine percent of successful businessmen achieved great success on their first try.{T; F}
4. Successful businessmen learn through failure.{T; F}
5. Businesses either shrink or remain the same.{T; F}"
"二、阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。
CLERK: Hello, Big City Electricity, how may I help you today?
PETERS: _____ .
CLERK: May I have your account number?
PETERS: Certainly, it’s 4392107.
CLERK: Thank you, is this Mr. Peters?
PETERS: Yes, this is Mr. Peters.
CLERK: Thank you. What can I help you with?
PETERS: _____.
CLERK: I’m sorry to hear that _____.
PETERS: The bill is 300% higher than last month.
CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.
PETERS: OK, Thank you for your help.
CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity?
PETERS: I usually pay about $50 a month.
CLERK: Thank you. _____
PETERS: $200. I can’t understand why.
CLERK: Yes, Mr. Peters. Was your usage different in any way?
PETERS: No, it was an average month.
CLERK: I’m sorry there certainly seems to be a mistake.
PETERS: Well, I’m happy you agree with me.
CLERK: I’ll contact a service representative. And what’s your phone number?
PETERS: 408-533-0875
CLERK: _____ . We’ll do our best to change this as quickly as possible.
PETERS: Thank you for your help in clearing this up.
A. I think I’ve been overcharged for the past month.
B. I’m terribly sorry about the mistake.
C. I’m calling concerning my electricity bill.
D. And how much did we charge on this bill?
E. Why do you think we charged you too much?"
