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题目：- Do you know where I can repair my motorcar? -_____________________.
A. It's cheap to repair a motorcar
B. Around the street corner
C. You drive too fast to damage it
题目：- I am sorry for what I have said to you. -_____________________.
A. No problem
B. I'm sure about that
C. Never mind
题目：- How can you explain the latest situation? - _____________________, I know It is all my fault.
A. Excuse me B. sorry
C. No, thank you
题目：- Could you give us a speech on management functions some day this week? -_____________________.
A. That's a good idea
B. No, I already have plans
C. I'd love to, but I'm busy this week
题目：- Sorry for being late. I should have called you earlier. -_____________________. I've just arrived.
A. That's no trouble
B. You are welcome
C. That's all right
题目：- I think things have been a bit difficult for us the last couple of months. -_____________________. We've been working hard, but still getting behind.
A. You're right
B. I'm afraid
C. I don't think so
题目：- You'd better not push yourself too hard. You can ask the team and listen. -_____________________.
A. You are right
B. No, we can't do that
C. I think it will kill our time
题目：- Jack, how do you compare their company and ours? - _____________________.
A. I don't think so
B. Very well
C. Well, it's hard to do that
题目：Haven't seen you for ages. What are you busy doing now? -_____________________.
A. Yes, long time no see
B. Yeah, thanks for coming
C. I am working part time in a bookstore
题目：- I have at least half an hour exercise in speaking English every day. - Terrific! _____________________！
A. Good luck
B. Keep it up
C. Cheer up
题目：- Is it possible for you to work out the plan tonight? -_____________________.
A. Yes, I'll do that
B. Yes, I think so
C. Yes, I'd love to
题目：- Which of these hats do you want? -_____________________. Either will do.
A. I don't mind
B. No problem
C. Go ahead
题目：- Will you go on a picnic with us tomorrow？ -_____________________.
A. Yes, but I'll have English classes
B. Sorry, I have an appointment with Dr. Brown
C. I'm afraid I have no idea
题目：- The Auto Show in the City Stadium has been canceled? - Oh, no！_____________________!
A. What a pity
B. It doesn't matter
C. It's not interesting at all
题目：- Have you already paid? What's my share of the bill？ -_____________________. It wasn't very much.
A. It's my share
B. None of your business
C. Don't worry about it
题目：- This mathematical problem is too difficult for me to solve on time. Could you please help me? - _____________________.
A. Hi, please do me a favor
B. Yes, it's impossible
C. Sure, I'll give you a hand
题目：- _____________________ - Oh, no! Actually, I prefer working on my own.
A. Could I use this dictionary?
B. May I open the window to let in some fresh air?
C. Do you prefer teamwo
题目：- If you can't say what you've come to say at the meeting, what's the point? -_____________________, but I think you might need to change your approach somewhat.
A. I am not sure
B. I can see that
C. I know that
题目：- I think we'll have to talk later. I've got to go now. Great seeing you. - _____________________.
A. Nice meeting you
B. Good idea
C. You must be joking
题目：- Don't worry, Mum. The doctor said it was only a common cold. -_____________________! I'll tell Dad there's nothing serious.
A. What a relief
B. How surprising
C. I'm so sorry
题目：-This project is too big for me to finish on time. -_____________________.
A. Please do me a favor
B. That is a daydream
C. I'll give you a hand
题目：- I wanted to talk to you about how to motivate our staff in the business intelligence team. - _____________________.
A. Thanks for your compliment
B. That's why we need to encourage them
C. That's also what I am concerned about
题目：- How did your meeting go yesterday? - _____________________. It was really frustrating actually.
A. Not so good
B. Very good
C. Nothing special
题目：- Over-the-top? You mean... -_____________________.
A. Well, sometimes your co-workers feel that you are too loud
B. No, I don't
C. Thanks a lot
题目：- _____________________identify the problems That have been occurring? - Well, as you know, the problems We had with Gary caused a lot of friction among the team.
A. Do you
B. will you
C. are you able to
题目：Companies are ______ interested in your soft skills ______ they are in your hard skills.
A. so… that…
B. as…as…
C. so…as…
题目：He explained that he _________ to ask for a leave.
A. want
B. wanted
C. wants
题目：On hearing the news of her ______ the major exam again, the girl burst into tears.
A. having failed
B. she failed
C. her being failed
题目：I have been very lucky to have had ______ managers during my career so far.
A. terrific
B. terrible
C. terrifying
题目：We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.
A. outstanding
B. plain
C. general
题目：Let your values __________ in your communication.
A. come out
B. look through
C. come through
题目：He ordered that nothing ________ until the police arrived.
A. was touched
B. should be touched
C. had been touched
题目：The total budget has been ______ for this project.
A. allocate
B. allocates
C. allocated
题目：How do you get your members to ______ as a team?
A. pull apart
B. pull up
C. pull together
题目：A facility enabling participants in distant locations to _____ a conference electronically.
A. take apart
B. take part in
C. take on
题目：Although we can't compete in terms of size, I _____ believe we hold an advantage in terms of dedication to customer service.
A. did
B. do
C. have
题目：He will write to me as soon as he ______ home.
A. is returning
B. returns
C. will return
题目：I would recommend that you ________ on following through with projects.
A. will work
B. work
C. must work
题目：Even the most brilliant strategy faces failure _____ it cannot be explained clearly and concisely.
A. if
B. whether
C. unless
题目：- You'd better not push yourself too hard. You can ask the team and listen. -_____________________.
A. You are right
B. No, we can't do that
C. I think it will kill our time
题目：- Jack, how do you compare their company and ours? - _____________________.
A. I don't think so
B. Very well
C. Well, it's hard to do that
题目：- Haven't seen you for ages. What are you busy doing now? -_____________________.
A. Yes, long time no see
B. Yeah, thanks for coming
C. I am working part time in a bookstore
题目：- I have at least half an hour exercise in speaking English every day. - Terrific! _____________________！
A. Good luck
B. Keep it up
C. Cheer up
题目：They weren't too keen on the idea at first ______ they thought it would mean the business intelligence team being rewarded more than the other departments.
A. because
B. if
C. why
题目：Sometimes, members of teams _____ obstacles by focusing on solely their own pursuits and goals.
A. create
B. creates
C. creating
题目：He explained that he _________ to ask for a leave.
A. want
B. wanted
C. wants
题目：My leather shoes cost me ________ the last pairs I bought.
A. three times as
B. as much as three times
C. three times as much as
题目：To be________, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals.
A. effectively
B. effective
C. effect
题目：The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.
A. imply
B. indicate
C. interrupt
题目：I think the primary ________factor is there's been so much absence lately.
A. contributing
B. developing
C. increasing
题目：An employee may express their different understanding and, at the same time, a willingness to ________ any constructive suggestions.
A. comply with
B. complete
C. compose
题目：The scientists are still _____ inventing new methods of reaching outer space.
A. working with
B. working on
C. working for
题目：Some employees are putting up resistance for fear of a reduction in benefits or being _____.
A. laid aside
B. laid off
C. laid out
题目：It's about my new role as project coordinator that I'm ______.
A. taking off
B. taking on
C. taking away
题目：I have no idea ______ you mean.
A. what
B. that
C. how
题目：I think a big part of it is ______ we know how to have fun in the job.
A. why
B. which
C. that
题目：You can't afford to sit back — ____ it might be tempting.
A. in spite of
B. even though
C. no matter what
题目：In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.
A. where
B. when
C. while
题目：______ with English, Chinese is generally believed to be more difficult to learn.
A. Compared
B. Compare
C. Comparing
题目：_______ you don't complete tasks, you won't get promoted.
A. Whether
B. If
C. Although
题目：Getting managers to vote on that might turn into “Who's the most popular?”, ____ could deviate from rewarding the employees on their actual performance.
A. where
B. that
C. which
题目：When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.
A. complicated
B. constant
C. corporate
题目：We've asked the stand designers we used before to ____ up with some designs for us.
A. come
B. hurry
C. get
题目：In competitive markets, leaders are under increased ________ to maintain a positive work culture.
A. pressure
B. pleasure
C. presence
题目：Every time I tried to say something, he would ______ to something else.
A. move off
B. move on
C. move over
题目：An appreciated gift and the gesture of providing it will ______ your coworker's day.
A. look up
B. light up
C. lift to
题目：If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page.
A. can get
B. have got
C. get
题目：It is often the fact ____ the team members haven't agreed on how they will deliver a product or service.
A. which
B. why
C. that
题目：Linda walked at the head, ________ by her colleagues.
A. followed
B. following
C. to follow
题目：________ foster a creative culture, it is important to find the right employees during the recruitment process and bring them into the company.
A. With the purpose of
B. In order that
C. In order to
题目：The meaning of “communication” goes a lot _____ than people often think.
A. more
B. higher
C. deeper
题目：Regular and concrete feedback is important when ______ with a worker who is not performing up to her potential.
A. to deal
B. dealing
C. dealt
题目：Their economy is export ______.
A. oriented
B. orientating
C. orientation
题目：Please ask the solicitor what his ________ would be to take the case to court.
A. fare
B. fee
C. salary
题目：Do you immediately picture your group off at a resort playing games or hanging from ropes? Which of the following words can replace the above underlined word?
A. imagine
B. photo
C. describe
题目：A child's character is greatly influenced by his home ________.
A. case
B. environment
C. situation
题目：Say what you mean in ____ few words ____ possible.
A. as…as…
B. so…that…
C. such…as…
题目：As I see it, you should manage—coordinate—the project and ______ the teams needed to complete it successfully.
A. bring together
B. bring in
C. bring on
题目：When a strategy is not understood or embraced, it usually _______ misunderstanding and uneven commitments to implementation.
A. results from
B. as a result of
C. results in
题目：Each employee, __________ his/her spot on the totem pole, has an influence on how Google performs.
A. regardless of
B. even though
C. although
题目：He advised that we ________ early.
A. are setting out
B. set out
C. have set out
题目：It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.
A. that
B. what
C. which
题目：The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.
A. these
B. those
C. which
题目：All of the tables and chairs ____________ away.
A. had stored
B. had been stored
C. stored
题目：You are very enthusiastic and we _______ that, but sometimes you can be a bit over-the-top.
A. appreciate
B. appreciative
C. appreciation
题目：Companies offer promotions without having an adequate plan in place for ____ with volume.
A. keeping
B. making
C. dealing
题目：Keep a _____ attitude and don't let yourself drown in uncertainty.
A. negative
B. positive
C. neutral
题目：______ the job, employers don't want to hire people who are difficult to get along with.
A. Despite of
B. Because of
C. Regardless of
题目：You _____ build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.
A. will not
B. are not
C. are
题目：Google does just that by hosting employee forums every Friday, ________ they discuss the 20 most-asked questions.
A. what
B. that
C. where
题目：The Human Resource Managing Department at Honda is ____ specific instructions on how to employ the best possible workers.
A. gave
B. give
C. given
题目：Supervisors should ______ their employees in two-way communication so that understanding takes place.
A. enrich
B. engage
C. enlarge
题目：With the _____ of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.
A. deepening
B. strengthening
C. broadening
题目：Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.
A. concerned
B. viewed
C. known
题目：Middle managers directly ______ top management.
A. lied in
B. lied to
C. lied with
题目：______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.
A. Not only
B. Do not only
C. Not only do
题目：Wendy suggests that we ________ tomorrow.
A. shall go
B. should go
C. will go
题目：______ employees keep leaving and joining the company, they also retire from time to time leaving empty places in various positions.
A. Although
B. As
C. If
题目：You can demonstrate this same principle, ______ on a less dramatic scale.
A. because
B. although
C. moreover
题目：You won't always get direct feedback, so you also need to be able to read between the lines and look for non-verbal cues.
题目：Put innovation at the heart of strategy.
题目：If there is friction between team members, examine the work processes they mutually own.
题目：The superior was presented with proposed solutions.
题目：Using performance management processes, an enterprise can be better placed to meet competitive challenges.
题目：The solution to the problem is on the way, so don't worry.
题目：It's no secret that good leaders are also good communicators.
题目：One of their chief problems was the fact that they wouldn't share information or solutions with each other.
题目：Effective leaders can influence their personnel to view situations from their perspectives.
题目：Every enterprise wants and should expect high performance from each employee.
题目：Planning involves deciding where to take a company and selecting steps to get there.
题目：A positive work culture cultivates greater employee satisfaction.
题目：It is a set of key characteristics that the organization values.
题目：Some people like watching movies, while others prefer reading books.
题目：On the table were several books that needed to be returned to the library.
题目：沟通的含义比人们通常理解的要更深刻。
题目：每个员工都要遵守安全规则，不管职位高低。
题目：绩效考核的成绩欠佳可能会让你感到愤怒、挫败和绝望。
题目：僵化公司的恐惧来自两个地方。
题目：有几个关键会影响成功实施。
题目：唯一限制你的是你的想象力。
题目：公司的新政策将于下个月正式实施。
题目：如果你过于僵化，这将使变革过程变得更加困难。
题目：能快速适应变化的公司会更有可能成功。
题目：只有通过沟通，我们才能了解客户不断变化的需求。
题目：Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire company.
Working for Google comes with perks that most other organizations can't provide – bowling alleys, free haircuts, gym memberships, and shuttles to and from work. The company's secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products.
Back when the company was just a start-up, co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at. Their idea was simple: creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company.
“It's less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that's what's going to make us successful,” said Karen May, the Vice President of people development at Google.
Google also makes its employees want to work because managers provide tasks that are inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs.
Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of her spot on the totem pole, has an influence on how Google performs.
“If you value people, and care about them as whole people, one thing you do is giving them a voice, and you really listen,” May said.
Google does just that by hosting employee forums every Friday, where they discuss the 20 most-asked questions. Employees have access to all company information, adding a sense of trust, and employees and leaders work together to solve problems.
题目：How to Handle a Bad Performance Review
Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:
Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.
* What to Do When Receiving a Bad Performance Review
It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.
* What to Do After Receiving a Bad Performance Review
Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bad performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.
* Ways to Improve a Bad Performance Review
A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as
motivates the worker to do better in order to receive a good review next time.
题目：Five Basic Functions that Make up the Management Process
In 1916, a French coal mine director named Henri Fayol wrote a book entitled Administration Industrielle et Generale. Today, management courses still use many of his ideas to teach management to business students.
Planning
Planning involves deciding where to take a company and selecting steps to get there. It first requires managers to be aware of challenges facing their businesses, and then it requires managers to forecast future business and economic conditions. They then formulate objectives to reach by certain deadlines and decide on steps to reach them. They re-evaluate their plans as conditions change and make adjustments as necessary.
Organizing
Managers organize by bringing together physical, human, and financial resources to achieve objectives. They identify activities to be accomplished, classify activities, assign activities to groups or individuals, create responsibilities, and delegate authority.
Leading
Leading requires managers to motivate employees to achieve business objectives and goals. It requires the use of authority to achieve those ends as well as the ability to communicate effectively. Effective leaders can influence their personnel to view situations from their perspectives.
Controlling
Controlling involves measuring achievement against established objectives and goals. It also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of action.
Staffing
Without human resources, no organization can get off the ground, let alone do business and make profits. Some distinct features of the staffing function are:
? It puts the right man in the right job.
? It is an ongoing activity.
? Efficiency is a prime focus of this function.
题目：How to Adapt to Change in the Workplace
If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive.
Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
Tips for dealing with change in the workplace.
* Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you.
* Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them!
* Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can.
* Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those.
* Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what new skills you need to acquire.
* Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust!
“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts.
题目：The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.
Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we're going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become—“Send three and four-pence, we're going to a dance.” The reinforcements never arrived.
You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.
In a business, there are three main types of communication failure. Each has its own indicative signs.
The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.
The second type is executive failure, where communication to trigger specific events/actions is either late, lacking, or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.
The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism, and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
题目：Jack Welch Leading Organizational Change at GE
When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules.
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.
The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）. Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions.
Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company's performance.
Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company.
题目：A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value.
There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted.
The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation.
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely.
题目：It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:
1. Mind the say-do gap.
Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future.
2. Make the complex simple.
Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.
3. Find your own voice.
Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real.
4. Be visible.
Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically—see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.
5. Listen with your eyes as well as your ears.
Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.
题目：Create a Positive Workplace Culture
In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence.
Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.
An effective leader sets the tone for the team, encourages a positive workplace culture, and is able to bring about cultural change.
Workplace culture is made up of the shared attitudes, beliefs, behaviors, values, and expectations that influence the way people work in the workplace. It is “the way we do things around here”.
Some cultural aspects are understood by all and are obvious such as turning up for work on time, while others may be "unwritten rules" that are not so obvious for example how personal issues are resolved with work colleagues.
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors.
Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for’ and have a competitive edge. Not only are these companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change.
Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of the organization are supportive of them.
For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas.
Working through these steps will help with developing a positive business culture.
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