-Can you tell me where I can park the car? -_____________________
- “OK. Bingo! We win the game. _____” shouted Tom, raising his hand. - Great!
-How was the journey to London? -_____________________
-_____________________ -Everything is going smoothly.
-Could you please clear the kitchen? I want to cook dinner now. -____________ I will do it immediately.
-Would you like to join us for the picnic this weekend? -____________________________
-Don’t you believe me? - Yes, ____________________________.
-Do you mind if I record your lecture? -_____________________ Go ahead.
-Sam, this is my friend, Jane. -_____________________
-Tom, I lost your notebook. I suppose I should pay for it. -Oh, ________________. It was an old one anyway.
-Do you think Anne will fail in the exam again? -________________
-Cathy, would you please come to our art club tomorrow? -__________________
-Could you please pass me the ruler? -_______________
-How was the journey to London? -_____________________
-_____________________ -My name is Helen, and I was born in 1980. My major was electrical engineering.
-What’s the fare to the museum? -_____________________
-_____________________ -I have worked for IBM for 3 years.
-l really like the dress you bought me last Sunday. -_________________
- Would you mind answering some questions about your annual report? -_____________________
-What’s the weather like in this area? -_____________________
-Hi, Mary! I'm glad I came across you here. -____________________
-How did your talk with the community resident go? -_____________________ He seemed to accept my explanation，but he didn’t sign his name here.
-Could you please tell me how to get to the nearest bus stop? -_____________________
One day, our dreams will ____________ reality.
A secretary must be skilled in office software ______ word processing.
________ the fog, we should have reached the annual meeting site on time.
We think that Smith should be told about his ______ condition as soon as possible.
If you want to check______ what a word means, you can check in a dictionary.
Our center is going to ______ a physical exam program for the staff this year.
______ art is one of the traditional Chinese art forms, which was invented by Zhuge Kongming. It needs papers, scissors, and bamboo to finish
______ exciting the football game was! Many people watched yesterday.
Before joining the army, he spent a lot of time in the village ________ he belonged.
______ you prepare cross training plans, you need to consider both the company benefits and the employee benefits.
The sports meeting _______ next month.
Mary studies as _______ as her friend Jane at school.
— Can you go skating with us this afternoon? —Sorry, I can’t. I ______ take care of my little sister at home.
He keeps on his focus on ________________money.
My watch has been losing time for the past week. It probably needs__________________________________.
Does his absence____________to your work?
I’m confident in these as long as we ________ the needs of the community residents and improve our service quality.
Now let’s ______ a break for ten minutes and then continue our talk.
The old saying “practice makes perfect” ______ to interviewing too.
The quality of questionnaire will _____ how much information we know from our customers.
We shall have an opportunity to exchange _______ tomorrow.
______ art is one of the traditional Chinese art forms, which was invented by Zhuge Kongming. It needs papers, scissors, and bamboo to finish
Participants have _____the Productivity Analysis Worksheet.
Few of them hurt themselves in the accident last night, ______?
-Shall we go shopping now? -Sorry I can’t, I _____ my shirts.
The workers are busy _______ models for the exhibition.
_______ of them has a bedroom and a study.
Since this road is wet and slippery this morning, it __________ last night.
The hall was almost empty. There were ________ people in it.
Relationships and friendships can _______ gangs.
A secretary must be skilled in office software ______ word processing.
If you cut down too many trees, it will ______ our environment.
When stating problems, we can make a _____ with those from last year.
You must _______ the annual certification of employment online within 15 days.
The teacher knocked at the door to get the students’_____ as soon as he entered the classroom.
-When will you come, Monday or Tuesday, John? -I’m afraid ________ day is possible. I will be very busy in these two days.
John fell asleep _______ he was listening to the music.
-Time is limited. I wonder_______. -Don’t worry. Let me drive you to school.
The more information you can get, ________ in your field.
___________ she couldn’t understand was why fewer and fewer went to him for help.
I’m afraid you’ll have to pay us ______ the inconvenience according to the contract.
— Did the medicine make you feel better? — No. __________medicine I take, ________ I feel.
-I enjoy playing __piano. What’s your hobby, Amy? -I‘m interested in playing __tennis.
________ healthy food is good for our health.
Write the telephone number down____________you forget.
We should take the degree ________ account when we recruit a new secretary.
The car won’t start because the battery has________.
We’re ______ for the work they’ve done in the past year.
We are under ______ to finish the task within such limited time.
Mark ______ two days going on family visits with experienced staff members.
His action is always ______ with his words．
My father is so hard-working. He is no longer the man ______ he was fifteen years ago.
If the weather had been good, the children ________ out for a walk.
-I am worried about the dance show. -Be confident! If you don’t believe in yourself, _______ will.
By next year, he ________ in New York for five years.
-Why are you so excited? -Alan invited me______ on a trip to Tibet.
When you meet a new word, you can _____in a dictionary.
Hiring the right employee ________ you ________ a thousand times over in high employee morale.
Helen was so excited at the news that she could __say a word.
Our workers have been checking the heating system since you called us. I ________ you it will perform well soon.
We ______ it very much that you’ve come to give us a timely ride. Otherwise we would miss the train.
______ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.
They have learned about ______ in recent years.
People ______ find useful information from the annual report.
The Jiahe Community Service Center is about to ______ service for residents.
I’m writing to _______ a position as a computer engineer in your company.
It’s a great ______ for us to have the chance to work with you.
I think the 15th anniversary ______ a special celebration.
We feel ______ with the inconvenience the service center brought us.
It was Lucy _____ helped me last Sunday.
She is very careful. She _______ very few mistakes in her work.
My neighbors ______ talk to us more if they ______ learn English.
I discover that listening to ______ is the secret_______ language learning.
The investor should be aware of the limitations of the financial statement analysis ________ the annual report.
You will get used to ________ here when you have settled down.
Your long-term success in event planning will be based ________ the experience you had.
______ the data, nearly 65% of people are unsatisfied with our community service.
We have to ______ our annual work report to the manager next week.
Generally speaking, we’ve ______ some progress this year in developing and improving community services.
______ the boss says, it is unreasonable to ask me to work overtime without pay.
Under no circumstance ________ to tell lies to the public.
In three months, we will be ______ the founding of our community.
Unfortunately the poor girl can’t do anything but ________ all her belongings at a low price.
Mary said to me, “If I had seen your bag, I ________ it to you.”
You’d better have your hair _____ before going to your friend’s wedding.
Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details.
You should be aware of your limits in terms of budget or time.
The letter should also include the future outlook for the company.
On the last day of the old year, there is a family dinner.
By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it.
In contrast to other countries, the U.S has no national college entrance exam.
It’s difficult to change someone else, but we can always change ourselves.
You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcing.
Will you be involved in opening the new office?
They are willing to understand their partner’s position first before trying to get understood.
I don’t know why he is late, he might have had an accident.
It’s difficult to change someone else, but we can always change ourselves.
The key to interview success is to keep anxiety under control.
Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
Encourage the front-line staff to build strong relationships with customers as they are the most reliable of the customer feedback sources.
Cross training can be used in almost any position in almost any industry.
When you start a job, you must stick to it.
Having patience with your customers and with yourself will go a long way in winning over hostile customers.
A few minutes later the doctor came out of his room for the third time.
We should keep close contact with the community to provide a better support service.
They are willing to understand their partner’s position first before trying to get understood.
What’s worse, the level of dissatisfaction increased by 10% compared to last year.
You can see many interesting things on your way.
We can’t possibly get the work done by October.
Be considerate of other speakers by waiting until they are done before stating your views.
To communicate precisely what you want to say, you have to frequently need to define key words.
They have disagreement on the plan of celebrating the founding of the community.
A short and simple questionnaire is more likely to be completed and returned.
Stress around interviews is often influenced by our assumptions we make to ourselves about the process.
题目：If you take the following steps, you can make a satisfactory annual report. And your boss and other supporters will be impressed.
Defining your accomplishments. What difference did you make? What has changed in your community or field because of your work over the past year? Take all of your activities over the last 12 months and divide them into three to five major accomplishments.
Less is more: Be selective. If you include everything, the annual report becomes cluttered with information. You should think about what you want to focus on, and then select statistics to represent that and highlight key achievements with photos, or case studies, etc.
Adding visuals and charts:Visuals and charts can reduce the need fortexts and details. And they will make the report more attractive.It's great if you produce a full-color publication with lots of nice photography. Of course, it will depend on your resources.
A strong call to action: A strong call to action at the end of your report will impress the readers deeply. Make it clear what you'd like your readers to do once they've read it.
(1)Do you have to gather all the information since you entered the company before writing the annual report?
(2)Is it reasonable to include everything of the company in order to make the annual report informative?
(3)What does the underlined phrase “Less is more” mean?
(4)Which is NOT TURE for the functions of the visuals and charts?
(5)How many steps should you take to make your report impressive?
题目：A report published today by British doctors showed some worrying trends, but also some positive signs that in the long-term the country's health might improve. The report was based on two years of interviews with family doctors about their patients.
The doctors expressed concern that patients were eating too much and were generally overweight. The doctors said this was particularly worrying as they were seeing more and more young people with weight problems. But it was not just their patients eating too much that concerned doctors, but the quality of the food as well.
The doctors said that many of their patients led busy lives and did not have time to cook traditional meals. Because of this many of them were turning to unhealthy fast foods. Sales of this type of food have been increasing steadily over the last decade, although there were signs that the rate of growth is declining. The doctors felt that there was a clear link between over-consumption of fast food and health problems among their patients.
But the report was not all bad news. The doctors interviewed also reported an increased awareness of the importance of healthy eating among their patients. Many reported an increase in the number of patients they see who had switched to a healthy organic diet.
(1)The report was _______.
(2)Doctors are particularly concerned about ________.
(3)Fewer people are cooking traditional meals because ________.
(4)At the moment sales of fast food _______.
(5)Doctors report that more of their patients _________.
题目：Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there's no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job.
Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview.
To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.
(1)_________often influences the stress around interviews according to the passage?
(2)Does one poor answer in an interview influence a candidate to get a job?
(3)Imagining success help a candidate to _________ levels of anxiety.
(4)How can we reduce our stress around interviews?
(5)When should we go to see a doctor according the author?
题目：The houses we live in are very important. They keep us from being cold in the winter and hot in the summer. In the winter they keep out the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us. When it rains, they keep us from getting wet.
Houses are also places where we can feel safe. People can’t get at us or our things. Houses give us a place to be together with our families and friends. Mothers and fathers care for their children there. The children play there. The family eat and sleep under the same roof.
Houses are different in many ways. They are made of different things. Some houses are made of wood. Some are made of stone. Sometimes more than one thing is used to make a house.
Houses come in different sizes. Some houses have only one room. Some houses have more than one room. Big apartment houses found in cities have a great many rooms. They hold many families. The rooms in which each family lives are called an apartment.
Houses are different in the ways they are built. Houses in hot countries can be lightly built. In places it rains much of the time, houses must keep out the water.
(1)Which of the following is NOT mentioned in the passage？
(2)According to the passage, the house can keep out___.
(3)House s are ____ in sizes and many ways.
(4) Which of the following probably in NOT the thing used to build houses?
(5)From the passage we can infer that people____.
题目：Meiyu, born in 1991, is from Turkey(土耳其). She is the youngest child of her family. After high school, many people learned English or Japanese, but Meiyu decided to learn Chinese in university. She learned Chinese for four years in Ankara University in Turkey, and got her name Meiyu there.
Meiyu fell in love with Chinese after going to university. She became more interested after she knew more about Chinese history. In the beginning many people did not understand her decision. But they all said Meiyu had made a right choice when she graduated from university in 2013. Since then, more Chinese have been visiting Turkey. The trade between the two countries also requires Chinese-speaking people. “Speaking Chinese means more job opportunities.” said Meiyu.
Now Meiyu has been in Wuhan, China for about two years. Besides going on studying Chinese, she shows great interest in Chinese kungfu as well, so she spends her free time on kungfu training with her coaches. Not only can kungfu help improve her health, but she is also fascinated by the history and culture behind it. Meiyu said, “The more I know about China, the luckier I feel to have been here. But the truth is that fun and pain go together in the process of learning.”
Meiyu will graduate in June this year. Her friends want her to stay in China, but her parents hope she can come back home. Meiyu thinks it is difficult to decide. “Even if I go back to Turkey, I will choose Chinese language education as my job,” said Meiyu.
(1)Where did Meiyu learn Chinese for four years?
(2)What's probably the meaning of the word “opportunities” in paragraph 2?
(3)Why does Meiyu spend her free time on kungfu training with her coaches?
(4)Who wants Meiyu to come back home after her graduation in June?
(5)What can you learn from the passage?
题目：Here are some suggestions for you to hold a successful event.
Decide upon your target audience. The first thing you should know is your target audience. From this, all the other decisions will fall into place in terms of format, content, prices, location, etc.
Make a list of details . When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things.
Have a clear purpose . When you plan an event, you should clearly define its purpose so that all other decisions support it. Don’t clash. Check the calendar.
Don’t clash with holidays or popular vacation times.
Know your limitations . You should be aware of your limits in terms of budget or time. If you decide to hold an event in a week’s time, plan for a simple, routine affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to do a lot of the work yourself.
(1)Why does the writer say successful and memorable events don’t just happen?
(2) According to the passage, what is the key factor to make your event successful?
(3)Which of the following statement is NOT true according to the passage?
(4) What does the first sentence mean in paragraph 2?
(5)What’s the theme of the passage?
题目：Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
1. Ask your customers directly and cater to their wishes.This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheel chair, and see how you're treated.
3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you're wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.
(1) Hotel customers and hotel staff think the same about breakfast.
(2)A good or bad experience of a customer in a wheel chair in your shop shows whether your service is good or not.
(3)It's not necessary to know about the customers' needs and preferences.
(4)Questionnaires are useful in getting feedback from customers.
(5) Front-line staff have nothing to do with improving customer service.
题目：One morning, Wu Liang discovered that her classroom had changed. She found that the desks were no longer in rows, but pushed together to make eight bigger desks. She was so excited about it for the first two days that she couldn’t listen to the teachers carefully. But soon she and her classmates got used to this new classroom arrangement. “Now our class is quieter,” said Wu. “What’s more, we can come up with our own ideas and learn more through discussion. It’s a better way to study.”
Li Yu liked it, too. “Group members first discuss,” he said, “and then present to the whole class. It makes us believe in ourselves.” This was part of a reform at Li’s school. The school made this reform because they wanted to offer students easier ways to study and more chances to discuss. “Our school hopes to improve students’ abilities to study by themselves and work in groups.” said Zhang Ming, an English teacher.
However, the reform has demanded more from teachers. Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before. It is difficult to teach in such a short time. The teachers have to find better ways to teach more effectively.
“The reform demands more, but I’m sure it is helpful.” added Zhang Ming.
(1)It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement.
(2) The school made the reform in order to offer students more seats to study.
(3)The reform has demanded more from teachers.
(4)Wu Liang and her classmates dislike the new classroom arrangement.
(5)The best title of this passage may be New Look in Class.
题目：Most of us probably live without vegetables, but a world without chocolate? Now that would be hard! According to chocolate makers it could happen if we don’t act soon.
There are two main causes of the chocolate shortage --- chocolate’s growing popularity and less production of cocoa, the plant from which chocolate is made. With more and more people in India and China loving chocolate, not much can be done about the first cause.
Therefore, the only thing we can do is to increase cocoa production. However, new plant diseases and little rain in Ivory Coast and Ghana, the world’s largest producers, have reduced cocoa production by 40 percent in the past 10 years. What’s worse, many cocoa farmers in Africa and other cocoa-producing countries like Indonesia and Venezuela are changing to easier-to-grow crops such as corn or rubber. This way, the farmers can make more money.
To prevent more farmers from changing, researchers at the newly opened International Cocoa Control Centre, in the UK, are trying to create new cocoa plants that are stronger and faster growing. But first they must make sure the new plants are safe to grow. This takes a long time.
First, each new plant is stored at the Control Centre for six months to make sure it is healthy. It is then planted in the Centre’s fields, studied and tested for another two years. Only after scientists are certain that they’re disease-free, will the plants be sent to farmers in West Africa or wherever else they are needed.
To create new stronger types of cocoa, scientists at the Centre are combining the best parts from different cocoa plants. Though the world is facing a serious chocolate shortage , there is now hope!
(1)The world could soon be well without chocolate.
(2)Chocolate has become more popular in China and India in recent years.
(3)Cocoa farmers are choosing to grow rubber and corn because these crops need less rain to grow.
(4) It takes scientists 12 months at the Centre to make sure a cocoa plant safe to grow.
(5)One of the purposes of the Cocoa Control Centre is to produce stronger types of cocoa plants.
题目：Questionnaires: Advantages & Disadvantages
Every coin has two sides and questionnaires are no different. With questionnaires, the advantages outweigh the disadvantages.
Advantages of Questionnaires
Compared to face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents. Also, questionnaires are easy to analyze, and computer software can easily complete data entry and make tables for nearly all surveys. Questionnaires are familiar to most people as nearly everyone has had some experience completing one. Questionnaires reduce bias when there are no clues to affect the respondents.
Disadvantages of Questionnaires
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the results. Another disadvantage is they provide little flexibility for the respondents. What's more, many times the respondent is not the same person you sent the questionnaire to. Finally, questionnaires are not suitable for some people. For example, a survey to a group of poorly educated people might not work because of reading problems.
(1) The advantages of questionnaire are more than disadvantages.
(2)Questionnaire is the cheapest way for collecting data from respondents.
(3)Questionnaires have the advantage of being analyzed easily through the computer software.
(4)Questionnaire is suitable for everyone.
(5)The respondent is usually the same person you sent the questionnaire to.
题目：An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company's business scope, recent situation and future development. The main parts of an annual report usually include chairman's letter, financial statements and operation analysis.
● Chairman's Letter
Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company.
● Operation Analysis
The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues.
● Financial Statements
The financial statements are very important for an annual report. People can know the company's performance in the past from the statements. It usually consists of the following three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement.
(1)An annual report of a company provides some information about its business performance for certain people.
(2)People can know everything of the company from the annual report.
(3)An annual report usually includes chairman's letter, financial statements and operation analysis.
(4)A chairman's letter should include the strategic direction moving forward.
(5)This passage is mainly about the main parts of an annual report.
题目：Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered.
The steps for good communication skills:
1. Know what to say. Understand clearly the purpose and intent of your message.
2. Know how to say. Begin by making eye contact, which shows confidence. Then pay attention to your body language.
3. Listen. After you've finished talking, you should stop, listen, and look for feedback and clues of comprehension.
4. Reach understanding. To communicate well is to understand and be understood.
More Tips for Developing Good Communication Skills:
1. The better you are able to express yourself, the better your ability to communicate.
2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views.
3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding.
4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking.
When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.
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