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1. — Hello, this is John speaking. Could I speak to Mike?
— ( )
A. Of course you can.
B. Hold the line, please.
C. Sorry, who is Mike?
2. — May I speak to Tom?
— I'm sorry. He isn't in the office now.
— ( )
— Yes, of course.
A. Can I leave a message？
B. Can I help you？
C. Who's calling, please？
3. — Hello. Sky Travel Agency. May I help you?
— ( )
A. Yes, what's your line of business?
B. Yes, I prefer economy class.
C. Yes, I'd like to make reservations to Beijing on the flight ZH8147 at 6:00 pm on December 19th.
4. — ( )
— The round-trip air fare for a person is only $188.
A. How much does the airplane cost?
B. How much does the trip cost?
C. What is the exact air fare?
5. — This is Melinda speaking from Qiaoxiang Community Service Center. ( )
— Let me see. There will be some visits to our community library and learning center.
A. I'm calling for the arrangement of the visit next Monday.
B. Please tell me the arrangement of the visit next Monday.
C. Can you tell me the address of your community?
6. When will the General Manager be ( ) ?
A. local
B. available
C. tentative
7. Most tour companies ______ advance payment when a booking is made.
A. have difficulty with
B. turn down
C. insist on
8. Can you explain your arrangements ( ) ?
A. in detail
B. of detail
C. on detail
9. Do you require a deposit（定金）to ( ) a reservation?
A. book
B. confirm
C. cancel
10. ______ means to do what you should do on time.
A. To be punctual
B. Be punctual
C. Punctual
11. Do not do anything _____ should go against his will.
A. what
B. which
C. that
12. This is true of management ______ of workers.
A. but
B. as well as
C. also
13. She wants a job where ______ .
A. can her management skills be put to good use
B. her management skills can be put to good use
C. can put her management skills to good use
14. Mike ______ his colleagues when the phone rang.
A. talked with
B. is talking with
C. was talking with
15. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
A business itinerary is written for business trips, which should include everything from travel arrangements to hotel information and business meetings.
Give travel arrangements in detail. The travel arrangements should include phone numbers, directions, departure time, where to check in, taxi information and the address of any planned stop.
Provide complete hotel information. This includes the room number, directions to the hotel, check-in and checkout times, as well as information about any services the hotel provides.
List information for any meetings you are going to attend. It includes the name of the organization, time, address, and a contact name and number. Remember to write down any special information you may need to bring to each meeting. It can help prevent you from forgetting something important, such as presentations, sample products or contracts.
Write a suggested restaurant list that gives several choices for lunch and dinner. Select restaurants near where you will be attending meetings or stopping.
What is a business itinerary written for? (1)
A. Business contact.
B. Business meetings.
C. Business trips.
2. What does the underlined word“stop”mean? (2)
A. The act of stopping something.
B. A brief stay in the course of a journey.
C. The event of something ending.
3. What can help prevent you from forgetting something important? (3)
A. To write down any special information.
B. Just to remember it.
C. To ask your secretary to remind you.
4. What does meeting information include? (4)
A. Phone numbers, directions, departure time, where to check in, taxi information.
B. Room number, directions to the hotel, check-in and checkout times.
C. The name of organization, time, address, and a contact name and number.
5. Which statement is TRUE according to the passage? (5)
A. It's unnecessary to include detailed information in a business itinerary.
B. Complete hotel information should be provided.
C. You can select any restaurants without considering its location.
16. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Do you seem to be late for work or school a lot? Being on time is very important for personal success! Learn to improve your chances for success with these tips for being right on time – all the time! To be punctual means to do what you should do on time. Being a punctual person, one should: Recognize time. Keep your watch exact. It may be helpful to set your watch just two minutes ahead. Keep a clock, phone, computer or anything that shows time in each room of your house. Wake up when you need to. If you have difficulty with this, place your alarm clock to somewhere that you cannot reach from your bed; that way, you have to get up to turn it off. If you can't get out of bed on time, you may be going to bed too late. Try sleeping earlier to allow yourself at least 7 hours'sleep. Insist on being 15 minutes early for everything. If you have to be at work at 8:00, tell yourself“I have to be at work at 7:45”. If you do this, you will be on time even with a slight traffic jam. You can talk with others who are early, and that will make you happy before work! Being punctual has nothing to do with personal success. (1) 2. It is unnecessary to set your watch two minutes ahead. (2) 3. You'd better place your alarm clock beside your bed so that you can turn it off at once. (3) 4. Being a punctual person, one should sleep earlier to allow himself more than 7 hours'sleep. (4) 5. This passage is mainly about the importance to be punctual. (5)
17. 二、完型填空：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项将其补充完整。
Organizing your daily schedule is something that you know needs to be done, but where exactly does one start? A lot of people see time (1) as a super-power. (2) effectively organizing your daily schedule at work is simple if you have a plan, and it's a skill that anyone can learn.
What does the start of your day look (3) ? Do you come to the office, sit down at your desk, and have no idea where to begin? Invest just a few minutes to plan your daily schedule – review your meetings and appointments and work out those important tasks.
Many people waste the first hour or two of their day on“busy work”(checking email, (4) the web, opening mail, etc.) instead of creating a daily schedule. It's easy to leave you feeling (5) you've wasted the entire morning. Pick one big task to deal with as soon as you get to the office.
A. managing B. management C. manager
2. A. But B. So C. Although
3. A. as B. up C. like
4. A. surfing B. playing with C. going on
5. A. even if B. even though C. as though
18. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
If you would rather not carry a planner with you, consider a desk planner that will sit comfortably on a table. (1)
A. 如果你愿意不随身携带记事簿，就考虑用安安稳稳呆在桌上的台式记事簿。
B. 如果你不愿意随身携带记事簿，就考虑用安安稳稳呆在桌上的台式记事簿。
C. 如果你不愿意随手拿着记事簿，就考虑用台式记事簿，你可以放心地使用。
2. We'll telephone Helen, but she's out of reach. (2)
A. 我们是想给海伦打电话的，可就是与她联系不上。
B. 我们是想给海伦打电话的，可她就是不来。
C. 我们是想给海伦打电话的，可她那里没有电话。
3. Will this be a one-way trip? (3)
A. 您是一个人旅行吗？
B. 您的旅行是一条线路吗？
C. 您是单程旅行吗？
4. Thanks to our hard work, we can fulfill the task on time. (4)
A. 感谢我们努力工作才能及时完成任务。
B. 由于我们努力工作，当时才能完成任务。
C. 由于我们努力工作，才能按时完成任务。
5.Do you want to fly first or economy class? (5)
A.您想进入顶层富足阶层吗？
B.您是想乘坐头等舱还是经济舱？
C. 您想迅速飞黄腾达么？
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