题目：-As the market price for similar products is much lower, buyers will choose products from other companies. -_____________________
A. I don’t think so. I think others will have to increase their price.
B. Sometimes things don’t go as expected.
C. We need t
题目：-Why does food contamination seem to occur so frequently these days?-_____________________
A. Because people do not realize the harmfulness of it.
B. Because contaminated food products are easy to produce and sell.
C. Because those food manufacturers onl
题目：-I’d like to know what insurance you will cover for your clients.-_____________________
A. Insurance is necessary for our clients.
B. I suggest a Free of Particular Average Policy.
C. Sure, but there is an extra premium for the buyer’s account.
题目：-Your bank is huge! It must have many departments.-_____________________
A. It’s true. Our bank consists of many departments.
B. Thank you, our bank is a small one.
C. You are kidding! Our bank is a small one.
题目：-But Why is it so much higher in this market?-_____________________
A. I think we need to monitor the market.
B. I don’t think I can follow the course.
C. There are many rich people in this area.
题目：-I think that importers must also have the right to re-inspect goods upon arrival.-_____________________
A. Quite right, but it’s very complicated to have the goods re-inspected.
B. We would prefer to re-inspect goods at the unloading port.
C. Yes, we sho
题目：-We are now looking for agents to cover southern China.-Excellent._____________________
A. I have several years of experience in southern China.
B. Our current agents have contributed much to the company.
C. Our target markets are large corporations and g
题目：-It seems that the sales volume has not reached our objective.-_____________________
A. Thank you for being so kind to me.
B. It doesn’t matter too much.
C. It’s true. I’m sorry about that.
题目：-this is Focus Advertising Agency. How may I help you?-_____________________
A. Hi, there. I’m glad to introduce myself to you.
B. I need some information on the Advertising rates of your magazines.
C. Excuse me, I’d like to buy a pair of sports shoes.
题目：-Hi, Kevin. You’ve bought a new mobile phone, haven’t you? -_____________________
A. Oh, yes. I ordered it online three days ago and it arrived yesterday.
B. I have lost my old one, which I like very much.
C. It costs me one thousand and three hundred yua
题目：-I need some information on the advertising rates. Could you explain them to me? -_____________________
A. I’d like to advertise our products in your magazines.
B. Sure. Our rates are based on the size and location of the advertisement.
C. That won’t be n
题目：-I’m afraid the goods we received yesterday are short of weight.-_____________________
A. I’m afraid we really couldn’t accept that.
B. Well, you should check it again.
C. I’m sorry to say the shipment didn’t turn out to be satisfactory.
题目：-_____________________ -in most cases, it is the total income received.
A. what does taxable income refer to?
B. Why do you want to know taxable income?
C. When do you start to learn taxable income?
题目：-Uh, I think online shopping is very time-consuming. -_____________________
A. Why do you want to wait and shop in a long line?
B. I somewhat agree with you, but not completely.
C. Thank you for your time to be with me for the weekend.
题目：-We regret we cannot review your weight-shortage claim as it really has nothing to do with us.-_____________________
A. The weight of the cargo on loading was supervised by the manager.
B. But 15 tons of goods can’t simply disappear into thin air.
C. I th
题目：-You want to know about the value added tax, don’t you? -_____________________
A. Yes, you need to introduce it for me.
B. Yes, could you give me a brief overview of it?
C. Yes, you must tell it to me.
题目：-How about your friend, Li Yan? Does she work in the same department with you?-_____________________
A. She is fine, thank you, and you?
B. She is fine, thank you, and she’ll be happy to see you again.
C. She is an assistant auditor and works in the Audit
题目：-I wonder if you are able to offer market exclusivity for all of China?-_____________________
A. I’d love to go to the supermarket with you if I have the time.
B. I’m not surprised to hear that about the huge market in China.
C. Thank you for your interes
题目：-_____________________ -It will take at least three weeks.
A. How soon will you finish our TV commercial?
B. How long have you finished our TV commercial？
C. When will you finish our TV commercial?
题目：-I think we can use two or more kinds of media together in an advertising campaign.-_____________________
A. It’s true. Two is always better than one.
B. That’s quite right. We can attract more people.
C. It’s great idea. We need to put in more money then
题目：-I’d like to have credit information about my corporate partner in Australia. Could you give me a hand?-_____________________
A. Yes, our department deals with all kinds of consultant service.
B. Please call me at any time, if you have any questions.
C.
题目：-Is it possible to find alternative payment terms for this order?-_____________________
A. I’m afraid not. We insist on a letter of credit.
B. No, I think the price is reasonable.
C. I can’t be of any help in this respect.
题目：-Now shall we move on to the next question?-_____________________
A. Thank you for questions on the commodity inspection.
B. Importers must have the right to re-inspect goods upon arrival.
C. Sure. Let’s talk about the time of shipment and payment.
题目：-I suggest that you conduct a commodity re-inspection in a month.-_____________________
A. I think you should apply for it as soon as possible.
B. The shipment you ordered will arrive next week.
C. That sounds good, but I’d like to know how much time it
题目：-How long should our Letter of Credit be valid?-_____________________
A. The Letter of Credit should be valid for 30 days after the date of shipment.
B. The Letter of Credit should reach us 15 to 30 days before the date of delivery.
C. Letter of Credit
题目：The only thing for you _____ is to fill in a form and sign it.
A. doing
B. do
C. to do
题目：This notebook ______ belong to Bob. It has his name on it.
A. can
B. might
C. must
题目：Generally ______, value added tax is mainly charged on taxable services.
A. speak
B. speaking
C. spoken
题目：This set of new equipment ______ the company a large sum of money.
A. paid
B. spent
C. cost
题目：You can deliver the goods _____ by train _____ by ship.
A. either, or
B. neither, nor
C. either, nor
题目：People try to evade taxation are sure ______ .
A. punished
B. to punish
C. to be punished
题目：He can ______ great pleasure from painting.
A. derive
B. come
C. differ
题目：In my opinion, the first thing _____ is what tools we should use.
A. to be discussed
B. discussed
C. discussing
题目：Your kind cooperation in this regard will _____ .
A. appreciate
B. be appreciating
C. be appreciated
题目：The ______ of goods put our firm in a difficult position.
A. short
B. short-sighted
C. shortage
题目：The Yellow River is one of ______ rivers in China.
A. long
B. longer
C. the longest
题目：We should register ______ 30 days after we receive our business license.
A. without
B. within
C. with
题目：Working people everywhere object to ______ taxes.
A. pay
B. paying
C. paid
题目：The question remains _____ insurance against all risks will be necessary.
A. when
B. whether
C. why
题目：Our bank consists of many departments, each ______ is responsible for a particular area of business.
A. which
B. of which
C. that
题目：I don’t care _____ you like the plan or not.
A. that
B. if
C. whether
题目：Mobile advertising can ______ consumers at the point-of-sale.
A. come
B. reach
C. arrive
题目：It will ______ at least two weeks to finish our TV commercial.
A. take
B. bring
C. get
题目：I enclose a check _____ your account.
A. in settlement of
B. in place of
C. instead of
题目：We should ______ a thorough plan to ensure a successful campaign.
A. draw up
B. open up
C. take up
题目：If you ______ honor the contract, we can cancel it.
A. fail to
B. fill in
C. fall down
题目：We would be grateful if you would send payment as _____ as possible.
A. soon
B. quickly
C. fast
题目：We would prefer _____ products of home brands.
A. buy
B. to buy
C. buying
题目：Denial knows how to register ______ the taxation bureau.
A. on
B. for
C. with
题目：We won’t entertain your claim ______ the inspection certification from the Commodity Inspection Bureau.
A. unless you will have
B. unless you don’t have
C. unless you have
题目：I know nothing except _____ he left home early that morning.
A. that
B. where
C. when
题目：Many firms are ______ increasing their markets overseas.
A. clicking on
B. focusing on
C. moving on
题目：Today the services that a bank offers ______ the type of bank and the country.
A. depend on
B. come on
C. go on
题目：The Smart Color Laser Copier is comparable______ professional editing.
A. to
B. on
C. at
题目：Business ethics is not about personality, ______ a good personality is valuable.
A. unless
B. though
C. however
题目：We ______ a copy of the statement for your reference.
A. enclose
B. encircle
C. enrich
题目：Online computer systems help us provide a ______ service to our customers.
A. speed
B. speedy
C. speedily
题目：Sometimes it ______ over half the total time spent on a research problem.
A. takes up
B. takes off
C. takes on
题目：Excessive moisture _____ the short weight.
A. accounted for
B. asked for
C. waited for
题目：_____ our long-standing business relations, we can consider a price reduction.
A. In view of
B. In addition to
C. In relation to
题目：______ our income is, ______ tax we should pay.
A. The highest, the most
B. Higher, more
C. The higher, the more
题目：Our rates are different according ______ which publication you wish to advertise in.
A. to
B. at
C. in
题目：He asked the board ______ the issue.
A. to discuss
B. discussing
C. discuss
题目：Tax, _____ can be used in public services, is very important to our country.
A. which
B. that
C. what
题目：When the marketing manager thinks a real problem has begun to ______, a situation analysis is useful.
A. surface
B. face
C. surf
题目：We are very sorry to ______ you that your last shipment is not up to your usual standard.
A. form
B. inform
C. notice
题目：“Free File” is ______ for those in the low- to middle-income tax bracket.
A. acceptable
B. available
C. accessible
题目：A healthy diet should contain all the necessary ______.
A. nutrition
B. nutritious
C. nutrients
题目：It is just not possible for managers to ______ all of the changes taking place in their markets.
A. keep up with
B. come up with
C. catch up with
题目：Now a new world has been ______ to people around the globe through the World Wide Web.
A. taken up
B. opened up
C. written up
题目：The manager ______ that his products were far superior to others.
A. worked out
B. pointed out
C. checked out
题目：His failure resulted _____ not working hard enough.
A. in
B. from
C. of
题目：We have received an order for US$3,200,000 _____ goods from the company.
A. tons of
B. weight of
C. worth of
题目：There’s always ______ waste paper in the office.
A. many
B. tons of
C. a number of
题目：The food manufacturers are _____ obsessed with making money that they often lose their business ethics.
A. so
B. such
C. too
题目：Either you or I ______ going on business tomorrow.
A. are
B. was
C. am
题目：When data _____, it has to be analyzed to decide what it all means.
A. had been collected
B. has collected
C. has been collected
题目：______ it may lead to, they always pursue the profit maximization.
A. No matter where
B. No matter what
C. No matter how
题目：We are inclined to accept your price, _____ we find is reasonable and satisfactory.
A. when
B. where
C. which
题目：Importers and _____ may be separated from each other by thousands of miles.
A. explorers
B. experts
C. exporters
题目：The Digital Image Processing of this copier is a prime reason you can ______ on it.
A. count
B. account
C. discount
题目：I’d like to know what insurance you will ______ for your clients.
A. cover
B. discover
C. recover
题目：There is a _____ of 5 million dollars between this year’s sales and last year’s.
A. difference
B. differ
C. different
题目：You can ______ Mr. Li, for he will never fail you.
A. count on
B. turn on
C. put on
题目：He has some unfinished business to ______ .
A. deal with
B. pay with
C. register with
题目：Consumers can’t digest too much information on a web page, resulting ______ low rates of return.
A. with
B. in
C. at
题目：. There is a difference of 5 million dollars between this year’s sales and last year’s.
A. 这里有今年和去年5百万美元的销售额差价。
B. 今年和去年的销售额相差5百万美元。
C. 今年和去年的销售额有5百万美元的不同。
题目：. The rush to buy from online shops has demonstrated a growing consumer acceptance of online marketing.
A. 消费者涌向网店购物的行为已经表现出了网络营销的不断增长。
B. 消费者的网购热潮说明越来越多的消费者接受网络营销。
C. 消费者抢购网店显示出他们非常接受日益增长的网络营销。
题目：. So let’s meet each other half-way and compromise on a 10% reduction in price on the consignment.
A. 那么我们半路上见，妥协运货价降低10%吧。
B. 那么我们各让一半，你我妥协将运货价降低10%吧。
C. 那么我们双方都做些让步，运货价减少10%吧。
题目：. Online advertising saves time and can be delivered anytime, anywhere.
A. 线上销售抢回了时间，可以在任何时间快递到任何地点。
B. 在线广告节省时间，可以随时随地传输信息。
C. 在线广告节省时间，可以随时随地发送快递。
题目：. The food manufacturers are so obsessed with making money that they often lose their business ethics.
A. 食品生产商只沉迷于赚钱，结果经常置商业道德于不顾。
B. 食品生产商只享受赚钱，他们经常丢失商业道德。
C. 食品生产商只享受制造钱，他们经常迷失商业道德。
题目：. The manager hastened to point out that his products were far superior to others.
A. 经理急忙指出，他的产品比其他的要好得多。
B. 经理急忙指着他的那些产品，称他们比其他的要好得多。
C. 经理急忙指出，那个产品比其他的要好得多。
题目：. You no longer need to spend much time lining up at a bank to do your transactions.
A. 你再也不需要花很多时间在银行排队进行交易。
B. 你绝不需要花大量时间在银行排队办你的业务。
C. 你不必花许多时间在银行交易，排队等待。
题目：. Opinion advertising presents the impression of doing a public service by addressing the importance of a company.
A. 舆论广告展示公司重要形象，履行公共事务。
B. 舆论广告强调公司地址的重要性，展示高大形象。
C. 舆论广告通过强调公司在公共服务中的重要性来展示公司形象。
题目：. What do I have to do to get the credit information of our corporate partner?
A. 要得到合作人的信用卡，我需要做些什么？
B. 要得到合作伙伴的信用信息，我需要做些什么？
C. 要得到合作伙伴的信用信息，我可以不做些什么？
题目：. It shows that money has been lent or borrowed, invested or passed from one account to another.
A. 它表明钱已借出或借入、已投资或从一个账户转到另一个账户。
B. 它表明钱已被借走、已花费或从一个账户转给另一个账户。
C. 它表明钱已被借贷、已投资或从一个账户转到其他账户。
题目：. Having been a player in the computer industry in China for the last decade, our company has witnessed firsthand the industry’s phenomenal growth.
A. 在上一个十年中，已经成为中国计算机行业的运动员，我们公司亲眼目睹了这个行业令人瞩目的成长。
B. 在过去的十年中，我们公司作为参与者，亲眼见证了中国计算机行业令人瞩目的发展。
C. 在最后的十年中，作为中国计算机行业的一个球员，我们的公司已经见证了行业的惊人增长。
题目：. Product advertising aims at increasing sales by making a product known to a wider audience.
A. 产品广告旨在通过广泛宣传其产品来提高销售。
B. 产品广告提高了销售，从而让广大消费者了解了产品。
C. 产品广告在增长销售的同时也把产品推荐给了消费者。
题目：. Actually, I have been thinking about online shopping for a long time.
A. 事实上，很久以前我就已经考虑过网上购物了。
B. 事实上，我一直考虑网上购物已有很长时间了。
C. 事实上，我正在考虑长时间网上购物。
题目：. People can’t bear this kind of behavior and the businesses responsible must be closed down immediately.
A. 人们忍受不了这类行为，有责任心的企业都要关闭。
B. 人民不能承受这样的行为，负责任的企业必须理解关停。
C. 人们无法容忍这类行为，相关责任企业必须立即关闭。
题目：. Events resulting from a loss of trust are being seen now and then and they affect society in many unfortunate ways.
A. 导致信任缺失的事件多多少少有所发生，并以不同方式影响社会。
B. 因信任缺失导致的事件时有发生，并在多方面严重影响社会。
C. 因信任缺失导致的事件现在和当时都有发生，并不幸严重影响社会。
题目：. For the seller, the best terms would be full payment in cash at the time of sale.
A. 为了卖方利益，最好的条款是在销售时以现金全额付款。
B. 对于卖方来说，最好的付款方式是销售时全额现金支付。
C. 由于卖方缘故，最好的协议是在销售时以现金全额付款。
题目：. But there might be a dispute over the results of the inspection.
A. 但是对于检验结果可能会有不同意见。
B. 但是可能会有人反驳检验结果。
C. 但是人们可能会为了检查而争吵。
题目：. If you prefer, however, you can still file your taxes the old-fashioned way without spending a dime.
A. 如果你选择的话，当然，你也可以用老办法报税，一个子儿也不用花。
B. 不过，你也可以自己选择不花钱的过时方法，记录自己的纳税档案。
C. 然而，如果你愿意，你仍然可以用老旧方式来报税，而且也不用花一分钱。
题目：. As we all know, tax makes up a great part of our country’s revenue.
A. 众所周知，税收决定了很大一部分的国家财政收入。
B. 众所周知，很大一部分的税收配制了国家财政收入。
C. 众所周知，我们国家的财政收入很大一部分来自税收。
题目：. I provide more information below about our company and the services we offer for your reference.
A. 下面，我提供更多的信息，是关于我们公司和我们为您提供的服务。
B. 下面，我提供更多关于我们公司的信息和我们提供的服务，供您参考。
C. 我提供更多关于我们下面公司的信息及服务供您参考。
题目：. You can handle more than one account at the same time, dealing with money at will.
A. 你可以同时进行多次核算，任意处置你的款项。
B. 你可以同时操作不止一个账户，任意处理你的款项。
C. 在涉及到你的款项时，你可以同时操作不止一个账户。
Bob: We've undertaken so many changes over the past few months. I'd like to know how things are shaping up.
John: There have certainly been some challenges, but I'd say we're on track to hit our targets for the year's end.
Bob: Where do you think our greatest advantage lies in our competition?
John: We're taking advantage of the economies of scale. We've been able to reduce our price point, which gives us the advantage over the competition in pricing.
Bob: Our new supply chain has really been pushed by the management. We're also thinking about expanding this strategy to other segments of the market.
John: It's been tough on our competition, they just can't keep up. Not only that, but our uniqueness（独一无二性）is finally being perceived by a wider audience.
Bob: Our breadth really can't be beat. Marketing's also been doing excellent job on getting that message out.
John: Our sportswear line combines durability（耐久性）, uniqueness and comfort – at an incredibly affordable price. Can't beat that!
Bob: We're also taking advantage of social media, such as the Facebook, Twitter and other social networking tools to get the message out. It's a new territory（领域）, but we need to continue to hone（磨炼）that message.
John: Social media is an entirely new game. Marketing's brought in some consulting specialists to help us take advantage of these new technologies.
(1)How is the company doing currently?
单选题 （难易度: 中）
A.
Rather badly.
B.
Rather well.
C.
Moderately well.
(2)Where does the greatest advantage lie in their competition?
单选题 （难易度: 中）
A.
New marketing schemes.
B.
Wide range of activities.
C.
Economies of scale.
(3)What quality of the company is being perceived by a wider audience?
单选题 （难易度: 中）
A.
The company's quality.
B.
The company's growth.
C.
The company's uniqueness.
(4)What tool is the marketing department using to get their message out?
单选题 （难易度: 中）
A.
Social media.
B.
Sportswear.
C.
Marketing chain.
(5)What steps has the marketing department taken to improve their understanding of social media?
单选题 （难易度: 中）
A.
It has created a new job for social media.
B.
It has consulted some consultants.
C.
It has ignored social media.
21-2.With the introduction of the Internet, there came many changes to the way a company might carry out a marketing strategy. About ten years ago, we shopped only at local stores in the market place using cash. Now a new world has been opened up to people around the globe through the World Wide Web. We are able to browse the fanciest shops in the world from home, “virtually” that is. The technology of secure transactions on the Web has greatly improved and the rush to buy from online shops has demonstrated a growing consumer acceptance of online marketing. Increasingly, online marketing is no longer just an option. It is a necessity. Online marketing is an electronically-based industry. In short, it refers to the conducting of business through the Internet. It is a way of buying and selling goods and services, and negotiating trade through digital communications. Online marketing allows businesses to reach a wider market while cutting costs, saving time and eliminating tons of paperwork. Most online retailers ask the customers to pay with a credit card. Regular buyers are issued electronic or digital signatures which are protected by passwords, enabling them to transact business securely via Internet. Online marketing is still in its early stages, as problems such as how to deal with credit card fraud on the Internet still have to be dealt with. But its future looks rosy. With the development of computer technology, e-commerce will inevitably become a “must” in our everyday lives. There is no doubt e-commerce has come of age.
(1) _______ changed the way a company might carry out a marketing strategy over the past 10 years.
单选题 （难易度: 中）
A.
The Internet
B.
Local stores
C.
The consumers
(2) What does “virtually” mean in Paragraph One?
单选题 （难易度: 中）
A.
In reality.
B.
By means of a computer.
C.
Safely.
(3)Which of the following advantages of online marketing is not mentioned?
单选题 （难易度: 中）
A.
Reaching a wider market while cutting costs.
B.
Saving time and eliminating paperwork.
C.
Increasing trust between traders and buyers.
(4) Which is the most outstanding problem in online shopping?
单选题 （难易度: 中）
A.
Cutting costs.
B.
Credit card fraud on the Internet.
C.
Eliminating paperwork.
(5) What is the author's idea about online shopping?
单选题 （难易度: 中）
A.
Undoubtedly the era of e-commerce has arrived.
B.
The future of e-commerce is bright.
C.
Online marketing has gradually entered the mature stage.
21-3.
Far East: Logistical Solution
June 1, 2016
Dear Mr. Anderson,
We appreciate very much the cooperation you have always extended to us. I provide more information below about our company and the services we offer for your reference.
Far East is a specialist logistics service provider. We operate in sectors of commerce and industry where flexible solutions are required. We’re flexible, adaptable and innovative. Everything we do is about your business. We will tailor our services to your exact needs, or provide a unique solution.
An example of a recent action was the delivery of sandbags to Rowlands Castle this week. Our customer urgently required the delivery due to the local flooding.
Also, the customer worked nights, so we had to make the delivery fit with her work schedule. To make it more manageable, we divided the sandbags onto two pallets.
On arrival, our staff parked in one foot deep water and assisted the customer with placing the sandbags so that they stopped her property from being flooded. Needless to say, our customer was very happy with the quality of service.
The fact is that we care about our customers and we are passionate about our services. Thank you for your attention.
Yours sincerely,
Lin Hanxue (Ms.)
Logistics Officer
(1) Lin Hanxue thanks Mr. Anderson ______.
单选题 （难易度: 中）
A.
for his kindness
B.
to get more help
C.
for their joint work
(2) Far East is a specialist logistics service provider which ______.
单选题 （难易度: 中）
A.
works at night
B.
is flexible, adaptable and innovative
C.
provides information
(3) If customers have exact needs, what will Far East do?
单选题 （难易度: 中）
A.
It will stop cooperation.
B.
It will provide a particular solution.
C.
It won't care about their customers.
(4)Why did the customer urgently ask them to deliver the sandbags?
单选题 （难易度: 中）
A.
Because they cared about the customer's business.
B.
Because they can split down the sandbags into two pallets.
C.
Because she wanted to stop her property from being flooded.
22-1.The roles and functions of banks have changed over the years. Today the services that a bank offers depend on the type of bank and the country. Many of the larger banks may deal in financial instruments such as share certificates, certificates of deposit, and bills of exchange. A financial instrument is a legal document. It shows that money has been lent or borrowed, invested or passed from one account to another. Some banks also offer online banking and insurance to their customers. However, one of the basic functions of a bank is to provide services related to the storing and management of money. These services include accepting deposits, making loans, paying or charging interest, transferring and investing money, providing ATM networks and so on. Nowadays, online banking allows us to have more choices and services, including opening accounts, transferring money between accounts, paying bills and even getting loans.
(1)The services offered by banks today are decided by the type of bank and the country.
判断题 （难易度: 中）
A.
T
B.
F
(2) All of the larger banks deal in financial instruments.
判断题 （难易度: 中）
A.
T
B.
F
(3) Certificates of deposit and bills of exchange are legal documents.
判断题 （难易度: 中）
A.
T
B.
F
(4)The basic services of a bank include accepting deposits, investing money and so on.
判断题 （难易度: 中）
A.
T
B.
F
(5) If you want to have more choices and services, you have to go to the offline banks.
判断题 （难易度: 中）
A.
T
B.
F
22-2.
Marketing is the part of your business where money is made. In order to succeed in business, the following two principles of marketing should be kept in mind.
First, customers are the mainstay of any business. Attracting customers to a business makes the difference between succeeding and failing. Therefore, the business needs to direct all activities towards satisfying the customers' needs. If customers are satisfied, there is a chance that they will be retained for a long time and possibly permanently. Undoubtedly they are likely to talk to other potential customers.
Another principle for a business is that profitable sales volume is more important than maximum sales volume. The profitable sales volume is the volume of sales that actually will earn a business the most profit. And the maximum sales volume simply refers to the biggest sum of retail sales. Since the aim of most businesses is to make as much profit as possible, businesses value profits more than the volume of sales. A large volume of sales may result in a low profit margin, therefore, it is important for marketers to focus on their profitable sales volume.
(1) In order to succeed in business, three principles of marketing should be kept in mind.
判断题 （难易度: 中）
A.
T
B.
F
(2) If customers are satisfied, they will be likely to encourage more people to buy the products or services.
判断题 （难易度: 中）
A.
T
B.
F
(3)The profitable sales volume is the volume of sales that will bring a business profit.
判断题 （难易度: 中）
A.
T
B.
F
(4)The maximum sales volume refers to the biggest sum of retail sales.
判断题 （难易度: 中）
A.
T
B.
F
(5)Profitable sales volume is as important as the maximum sales volume.
判断题 （难易度: 中）
A.
T
B.
F
22-3.March 31, 2020 Dear Mr. Moore, We are very sorry to inform you that your last shipment is not up to your usual standard. The goods seem to be too roughly made and are inclined to be inferior and out of shape. By separate mail we have sent you a sample of this article so that you can compare it with your original sample and see the inferiority of the goods dispatched. We have always been able to rely on the excellent quality of your goods, and we are all the more disappointed in this case because we have to supply these articles to new customers. We ask you to let us know immediately what you can do to help us in overcoming this difficulty. Cordially yours, Andy Williams
(1)The quality of Mr. Moore's last shipment is lower than that of the former sample.
判断题 （难易度: 中）
A.
T
B.
F
(2)The sample of the goods is sent along with the letter by one mail.
判断题 （难易度: 中）
A.
T
B.
F
(3) Andy Williams thought Mr. Moore was a reliable corporate partner.
判断题 （难易度: 中）
A.
T
B.
F
(4)If Mr. Moore can deal with the event of the inferior goods immediately, Andy Williams will be satisfied.
判断题 （难易度: 中）
A.
T
B.
F
(5)This passage is a letter of complaint sent by a dealer to his supplier.
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